Winners in the Scotland Prestige Awards 2022/23
Located in Edinburgh, HEX is a technology repair service specialising in phones, computers, and laptops. Since it opened in 2008, the company has quickly become Edinburgh’s most trusted repair service, with a strong reputation for quality repairs, honest advice, and efficiency. The service is available seven-days-a-week, and the specialists ensure a fast turnaround time to ensure customers are not left without vital connectivity to the wider world. HEX has become a trusted repair centre for major organisations such as John Lewis & Partners, the University of Edinburgh, Scottish Power, and the NHS.
What was once a small, local repair shop is now a specialist service boasting a talented team of component-level technicians, all of whom possess a tremendous knowledge on the inner workings of today’s most popular devices. Regardless of the problem’s size, the technicians are qualified to find it quickly, analyse it, and develop a solution – armed with a vast array of high-quality spare parts from the world’s biggest technology brands. Not only are the repairs of the highest quality, but so is the all-round customer service – from a team who puts their customers at the heart of everything they do, and strives for total satisfaction.
Making devices last longer
Today’s devices appear to slow down, or break down, sooner than consumers expect – encouraging them to upgrade to the latest device at the nearest opportunity. HEX is dedicated to maximising the potential and lifespan of smartphones, tablets, and laptops, and are registered supporters of the Right to Repair movement. The store guarantees peace of mind to its customers by adding a warranty of at least 90 days for each repair it carries out – so customers know that should they experience any problems, HEX will revisit the repair again at no extra cost. Furthermore, many devices today contain personal data such as documents, photos, and videos – and its technicians guarantee the safety and security of that data whilst in their care.
The team’s raft of technical knowledge extends beyond device repairs and to the ever-growing world of customised PC building. HEX’s biggest customer base in this area is dedicated gamers, who desire unique PCs that offer higher processing speeds, bigger graphics cards, and smoother performance. The company gets a comprehensive understanding of the customer’s needs first, including the components they desire, their budget, and what the system is being used for – which enables HEX to build the very best system possible. The team has also developed customised work stations for those working from home, implementing accessories such as high-end web cameras and microphones.
The judges were particularly impressed with the company’s superb customer care. HEX looks after its customers in every aspect of its service, whether it’s completing a straightforward screen repair, or repairing water damage. From its comprehensive warranties – some lasting a lifetime – to its honest assessment of the problem and its commitment to repairing their device in the same day whenever possible, customers are given a number of benefits. Furthermore, where an exhaustive diagnostic has concluded that the device is irreparable – a very rare occurrence – the team gives their customers guidance on what the next step is – and HEX even stocks its own selection of affordable and refurbished smartphones and mobile devices as suitable replacements.